Refund and Returns Policy – Sunytopin

Effective Date: January 7, 2025

At Sunytopin, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your order, we offer a comprehensive refund and return policy to ensure a smooth and hassle-free process.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned with all original packaging, tags, and receipts.
  • Custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@sunytopin.com or call us at (518) 884-9063 to initiate the return process. Please provide your order number, a description of the item you wish to return, and the reason for the return.
  2. Return Authorization: Once we review your request, we will send you a return authorization and instructions on how to proceed.
  3. Ship the Item: Securely package the item and ship it to the return address provided. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

After we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original method of payment. Please note that it may take up to 10 business days for the refund to be reflected on your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a full refund or replacement at no additional cost to you. In this case, we will cover return shipping costs.

5. Non-Refundable Items

The following items are non-refundable:

  • Custom, personalized, or made-to-order products.
  • Items marked as final sale or clearance.
  • Digital products or services that have been delivered.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability and must follow the same return process as outlined above.

7. Shipping Fees

Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

8. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact us:

Street Address: 50 Brookline Rd, Ballston Spa, New York (NY)
Phone Number: (518) 884-9063
Email: info@sunytopin.com
Website: https://sunytopin.com/

We are committed to providing you with the best service and ensuring that your experience with Sunytopin is as satisfying as possible.